Privacy Policy
Last updated: January 1, 2025
Introduction
PetTentTunnel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (pet-tent-tunnel.com) or make a purchase.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, shipping address
- Payment Information: Credit card details (processed securely by Stripe)
- Order Information: Products purchased, order history, tracking preferences
- Communications: Messages you send us via email or contact forms
Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referring pages
- Cookies: Session cookies for cart functionality and analytics
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer service requests
- Improve our website and products
- Prevent fraud and maintain security
- Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Payment Processors: Stripe for secure payment processing
- Shipping Partners: Carriers to deliver your orders
- Service Providers: Email services, analytics tools
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures to protect your personal information. All payment data is encrypted using SSL and processed by PCI-compliant payment processors. However, no method of transmission over the internet is 100% secure.
Cookies
We use cookies to provide essential website functionality (like shopping cart) and to understand how visitors use our site. You can control cookies through your browser settings.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@pet-tent-tunnel.com.